Introduction

1.1 Purpose Statement: Welcome to louiselimb.com! These Terms and Conditions govern your use of our website and services, ensuring clarity and fairness for all customers.

1.2 Acceptance Clause: By accessing or using our website, placing an order, or engaging our services, you agree to be bound by these Terms and Conditions. Your continued use confirms your understanding and acceptance.

User Rights and Responsibilities

2.1 User Conduct: Users must engage in respectful and lawful behavior when using our website. We reserve the right to refuse service to anyone who violates these terms or engages in abusive conduct.

2.2 Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Service Description

3.1 Overview of Services: Louise Limb provides fine art prints, personalised illustrations, Christmas cards, and photography services, specialising in intricately drawn, researched artwork.

3.2 Modifications Clause: We reserve the right to modify, suspend, or discontinue any service at any time. Users will be notified of significant changes via email or through updates on our website.

Payment Terms

4.1 Fee Structure: Prices are displayed in GBP (£) and are subject to change without notice. Payment is required at the time of purchase.

4.2 Payment Methods: We accept payment via PayPal and major credit/debit cards. All transactions are processed securely.

4.3 Billing Policies: Payment is due immediately upon purchase. Orders will not be processed until payment is confirmed.

Privacy Policy Integration

5.1 Data Handling: We handle your personal data in accordance with our Privacy Policy and GDPR regulations. Your privacy is important to us.

5.2 Cookies Usage: Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

Intellectual Property Rights

6.1 Ownership Statement: All artwork, illustrations, photographs, designs, and content on this website are the intellectual property of Louise Limb and are protected by copyright law. Unauthorised reproduction or use is strictly prohibited.

6.2 Commissioned Work: For commissioned pieces, copyright remains with Louise Limb unless otherwise agreed in writing. Clients receive rights to display and reproduce the commissioned work for personal use only.

Orders and Delivery

7.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.

7.2 Delivery: Delivery times are estimates and not guaranteed. Louise Limb is not liable for delays caused by postal services or circumstances beyond our control.

7.3 Risk and Title: Risk passes to you upon delivery. Title passes upon full payment.

Returns and Refunds

8.1 Returns Policy: As our products are made to order and personalised, we cannot accept returns unless the item is faulty or damaged upon arrival.

8.2 Damaged Items: If your item arrives damaged, please contact us within 7 days with photographic evidence, and we will arrange a replacement or refund.

8.3 Cancellations: Custom and personalised orders cannot be cancelled once production has begun.

Liability and Disclaimers

9.1 Limitation of Liability: Louise Limb’s liability is limited to the purchase price of the product. We are not liable for indirect, consequential, or special damages.

9.2 Product Accuracy: We make every effort to display colors and details accurately, but cannot guarantee exact reproduction due to variations in screens and printing processes.

Termination and Suspension

10.1 Grounds for Termination: We may suspend or terminate access to our services for violation of these terms, fraudulent activity, or abusive behavior.

10.2 Consequences of Termination: Upon termination, your right to use our services ceases immediately, and any pending orders may be cancelled.

Dispute Resolution

11.1 Governing Law: These Terms and Conditions are governed by the laws of England and Wales.

11.2 Jurisdiction: Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.3 Resolution Methods: We encourage customers to contact us directly to resolve any issues. If a dispute cannot be resolved amicably, it may be referred to the appropriate Alternative Dispute Resolution (ADR) scheme or small claims court.

Contact Information

For questions about these Terms and Conditions, please contact Louise Limb via the contact page, or: 11 Driver Terrace, Silsden, Keighley, West Yorks BD20 0JR

Effective Date

These Terms and Conditions are effective as of October 27, 2025.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.